If you aren’t familiar with BlackBerry smartphones, adjusting the ringer on your Bold can be different than what you’re accustomed to. Rather than a dedicated volume adjustment, the Bold uses different sound profiles. Each profile can be customized, allowing you to change the ring volume and tone. You will also find that the profile allows you to change notification alerts. If your Bold is not ringing, you may just need to tweak some of your profile settings.
Press the “Menu” button from your home screen. Use the trackpad to select “Open Tray.” A menu appears.
Select the “Sound and Alert Profiles” icon, which looks similar to a megaphone.
Select “Change Sounds and Alerts,” then choose “Profile Management.”