Printers are hugely popular PC accessories but also the most prone to problems after an upgrade to Windows 10. Here are our tips to get things working again. If you completed the upgrade from Windows 7 or 8.1 to Windows 10 or performed a clean installation from an earlier version of Windows, the chances are that everything is working normally. One common problem with operating system upgrades like this, however, is printer support. Windows 10 should have warned you if it wasn’t going to support your printer before you installed it, but even supported models may not work smoothly after an upgrade. New operating systems don’t always include drivers for old printers and manufacturers don’t always provide updated drivers in a timely fashion. So if your printer suddenly stopped working after the switch to Windows 10, here are some tips to get it working again.
Step 1: Open the Printers control panel
The first step in troubleshooting a printer problem is to use Windows 10’s own troubleshooting tools. Search for printers in the Windows 10 Search box and select Devices and Printers from the list of results. This will open the Devices and Printers Control Panel pane.
Step 2: Troubleshoot a connected printer
Look in the window for your printer — it might be listed under Printers or Unspecified, If it’s there, right-click it and choose Troubleshoot from the menu that appears. Follow the on-screen instructions for troubleshooting the printer, but be prepared for this to not work — it won’t always.
Step 3: Check if your printer is installed
If Windows 10 troubleshooting doesn’t work, or if Windows 10 hasn’t detected your printer, the next step is to check whether or not it’s been installed. Click Start and go to Settings – Devices – Printers & scanners. If you don’t see your printer listed in the main window, click the Add a printer or scanner option and wait while Windows tries to detect your printer — make sure it’s connected to your PC and switched on.