If you attempt to run Norton LiveUpdate and you receive the “LiveUpdate Failed While Getting Your Updates” or “LiveUpdate Had An Internal Error While Getting Your Updates” message, LiveUpdate has failed to connect to the Norton servers to download the latest definition files. You may not see the error, but notice that your LiveUpdate definitions have not downloaded for several days. First, ensure that your computer is connect to the Internet, then troubleshoot LiveUpdate to resolve the issue and keep your computer protected.
LiveUpdate is an application that is installed on computers running Symantec or Norton security products. LiveUpdate automatically connects to the Norton servers at regularly scheduled intervals to download the latest definition files. Definition files are the files that enable the anti-virus application to identify new viruses and malware.